Privacy Policy

MedicoMeds Healthcare Solutions Private Limited ("MedicoMeds", "Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard information when you access or use www.medicomeds.com and related services.

1. Company Information

Company Name: MedicoMeds Healthcare Solutions Private Limited

Website: www.medicomeds.com

Email: support@medicomeds.com

Customer Support: +91 8084596466

Registered Office: Donar Chowk, Laheriasarai, Darbhanga, Bihar 846004, India

2. Information We Collect

We may collect the following information:

• Full name
• Email address
• Mobile number
• Shipping and billing addresses
• Account registration details
• Business, clinic, laboratory or hospital information
• GST details and invoicing information
• Order history and transaction records
• Customer service communications
• Wishlist, cart and browsing preferences
• Professional registration or verification documents where required
• IP address, browser information and device data
• Cookies and website usage information

3. How We Use Information

• Create and manage customer accounts
• Process and fulfill orders
• Generate invoices and tax records
• Verify healthcare professionals where applicable
• Process returns, refunds and replacements
• Provide customer support
• Improve website performance and user experience
• Prevent fraud and unauthorized activity
• Comply with legal and regulatory obligations
• Send important service notifications

4. Orders, Payments & Transactions

When you place an order through our Platform, payment transactions may be processed through authorized third-party payment gateways and financial service providers.

MedicoMeds does not store complete debit card details, credit card information, UPI PINs, banking passwords, or similar sensitive financial credentials.

Payment processors may collect information necessary to complete transactions, detect fraud, comply with regulations, and maintain transaction records.

5. Shipping & Logistics

To deliver products purchased through our Platform, we may share relevant information such as your name, contact number, delivery address, and order details with courier, logistics, and delivery partners.

Such information is shared solely for order fulfillment, shipment tracking, delivery coordination, returns processing, and customer support purposes.

6. Communications

By providing your contact information, you consent to receive transactional and service-related communications through email, SMS, WhatsApp, and telephone calls regarding:

• Order confirmations
• Shipping and delivery updates
• Payment confirmations
• Customer support responses
• Important account and service notifications

7. Cookies & Analytics

We use cookies and similar technologies to improve website functionality and user experience.

• Maintain shopping cart functionality
• Remember user preferences
• Store login sessions
• Improve checkout experience
• Analyze website traffic and performance
• Measure marketing effectiveness

We may use services such as Google Analytics, Meta Pixel, Microsoft Clarity, and similar tools.

8. Information Sharing

Information may be shared with:

• Payment gateway providers
• Courier and logistics partners
• Cloud hosting providers
• Technology service providers
• Customer support vendors
• Authorized distributors and manufacturers
• Government authorities where legally required
• Regulatory bodies and law enforcement agencies

9. Healthcare Product Compliance

Certain products available on MedicoMeds may be regulated under applicable healthcare laws and regulations.

We reserve the right to verify licenses, registrations, professional credentials, institutional affiliations, and eligibility before processing orders for regulated products.

10. Data Security

We implement reasonable administrative, technical, and organizational safeguards including SSL encryption, access controls, secure infrastructure, password protection, and security monitoring systems.

Despite our efforts, no electronic transmission or storage system can be guaranteed to be completely secure.

11. Data Retention

We retain information for as long as necessary to provide services, maintain business records, comply with tax and legal obligations, resolve disputes, enforce agreements, and protect legitimate business interests.

12. Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may have rights to:

• Access your information
• Correct inaccurate information
• Update account details
• Request deletion of information
• Withdraw consent where applicable
• Seek grievance redressal
• Nominate another person to exercise rights where permitted by law

13. Children's Privacy

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

14. Third-Party Services

The Platform may contain links to third-party websites, applications, or services. MedicoMeds is not responsible for their privacy practices, security measures, or content.

15. Cross-Border Data Transfers

Where necessary, information may be processed, stored, or transferred through trusted service providers located outside India, subject to applicable legal requirements and safeguards.

16. Governing Law

This Privacy Policy shall be governed by the laws of India. Any disputes arising from this Policy shall be subject to the jurisdiction of competent courts located in Darbhanga, Bihar, India.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page along with the revised date.

18. Contact & Grievance Redressal

By accessing or using the Platform, creating an account, placing an order, or otherwise interacting with MedicoMeds, you consent to the collection, processing, storage, and use of information as described in this Privacy Policy.